Medical Supply FAQ | CalMed Hawaii

Question 1

I have two insurances, can I get two breast pumps?

Accepted Answer

No, you can only receive one breast pump. Your secondary insurance will not consider payment on a claim without receiving documentation from your primary insurance. They cannot be billed separately.

Question 2

What is an ABN and why do I have to sign one for a pump upgrade?

Accepted Answer

An ABN is an Advanced Beneficiary Notice and is required for any pump that is considered a luxury item.

Question 3

What if my pump stops working?

Accepted Answer

All pumps are covered under warranty with the manufacturer. Please use the warranty guide for contact information for your breast pump. For proof of purchase, please email us at info@calmedhawaii.com.

Question 4

How often are breast pumps covered?

Accepted Answer

Most insurances cover one breast pump per pregnancy or every 365 days. Please consult your health plan for exact coverage guidelines.

Question 5

My doctor is recommending a hospital grade breast pump, will insurance cover?

Accepted Answer

Not all insurances cover hospital grade breast pumps. Please call us at (808) 691-9973 to inquire further on renting a hospital grade breast pump.

Question 6

What other maternity or lactation products can I get through insurance?

Accepted Answer

Some insurances cover prenatal and post partum braces, milk storage bags and compression stockings. Please call us at (808) 691-9973 to see if you qualify. All items require a doctor signed prescription.

Question 7

Can I use my HSA or FSA card to purchase products?

Accepted Answer

Yes, we accept all forms of payment including HSA and FSA cards.

Question 8

Can I return my breast pump?

Accepted Answer

All personal breast pumps are non-returnable.

Question 9

What if I’m experiencing a problem with my breast pump that is covered under warranty?

Accepted Answer

Please contact the manufacturer directly for all warranty related issues. Use the warranty guide for a complete list of manufacturers and contact info.